Frequently asked questions

Shipping, returns, refunds, compatibility and checkout — answered from the policies, not from memory.

Is shipping really free on every order?

Yes. Every order ships free to US addresses — no minimum, no code. FedEx delivers domestically and DHL Express handles international orders where offered. Processing takes within 24 hours, Monday to Friday, and parcels ship within 1–3 business days. Full detail is in the Shipping Policy.

How long will my order take to arrive?

After dispatch: FedEx Home Delivery / Ground typically 2–5 business days in the US, FedEx 2Day typically 2 business days, and DHL Express Worldwide typically 2–4 business days internationally plus customs. Tracking is emailed when the parcel ships.

How do returns work?

You have 30 days from delivery. Email us, we confirm eligibility and send a free prepaid label, you pack the unused item in its original packaging and drop it off. Once accepted, the refund is released to the original payment method and takes 7-10 business days to appear in the bank.

Do I pay for return shipping?

No. Every eligible return uses a prepaid label we provide. You pay nothing for return postage and no restocking fee is charged.

Where do I pay, and is it secure?

On Shopify's secure hosted checkout. You review your order on this site, then hand off to Shopify to pay. No card details are ever entered on this site.

Will the VoltCore 65W charger power my laptop?

Most USB-C laptops that charge at 65W or below, yes. Check your laptop's charger wattage first — if it needs more than 65W, it will charge slowly or not at all. See the Compatibility Guide.

What does the warranty cover?

Manufacturing defects in materials and workmanship for 12 months from delivery. The normal remedy is a replacement; where a refund is chosen, it takes 7-10 business days to appear in the bank. See the Warranty Policy.

What if my parcel arrives damaged or the wrong item arrives?

Keep the packaging, photograph the damage, and email us within 48 hours with your order number. We arrange a replacement or full refund at no cost to you, including return shipping.

Can I change my delivery address after ordering?

Before dispatch, yes — email or call us and we correct the label free. After dispatch, changes go through the carrier, and any carrier rerouting fee is payable by the customer. See the Shipping Policy, section 6.

Are the product photos final?

No. The photos on this build are AI placeholder illustrations and must be replaced with real product photographs before launch or Merchant Center submission. Specifications, prices and descriptions are sample catalog data for the same reason.