Terms of Service

1. Accepting these terms

By using this website or placing an order, you accept these terms. If you do not accept them, do not place an order. These terms apply together with the Shipping, Returns & Refunds, Privacy, Payment and Warranty policies, which form part of the contract. If any part of these terms conflicts with a policy page, the policy page governs that specific topic.

2. About this store

upbright (upbright.com) sells electronics accessories — chargers, hubs, cables, earbuds, stands and screen protection — to customers in the United States, with international delivery by DHL Express where offered. The business contact details are: email support@upbright.com, phone (212) 586-7000, address 1335 Avenue of the Americas, New York, NY 10019, USA, hours Monday-Friday, 9am-6pm ET. The storefront is a headless front end; checkout and payment are completed on Shopify's secure hosted checkout.

3. Products, prices and availability

Product pages describe each item's specifications, price and sale price where one applies. We take care to describe specifications accurately — wattage, ports, dimensions and compatibility are stated from the product's own specification, and the specification table on each product page is the authoritative description. Prices are in US dollars (USD) and exclude any taxes, which are calculated at Shopify checkout and shown before you pay.

Availability shown on this site reflects the catalog connected to the store. Because this build currently carries a sample catalog (see the notice on product pages and in the README supplied with the store), availability and prices must be confirmed against the real catalog before launch. No order is a contract until it is confirmed under section 4.

4. Orders and acceptance

Placing an order on Shopify checkout is an offer to buy. We accept the offer when we send the order confirmation email and charge your payment method. If an item is unavailable, a price was shown in error, or an order cannot be fulfilled for any other reason, we will tell you promptly, cancel the affected part of the order, and refund any amount charged to the original payment method — refunds take 7-10 business days to appear in the bank after release. We may refuse or cancel an order where fraud is suspected or where the delivery address cannot be verified.

5. Payment

Payment is taken on Shopify's secure hosted checkout using the payment methods Shopify offers at checkout. No card details are entered on this site. Full payment terms, including what happens if a payment fails or is disputed, are in the Payment Policy. Refunds are always released to the original payment method and take 7-10 business days to appear in the bank.

6. Shipping and delivery

Shipping is free to US addresses on every order, by FedEx domestically and DHL Express internationally where offered. Processing, delivery times, tracking, address changes and damaged deliveries are set out in full in the Shipping Policy, which is part of these terms. Risk in the goods passes to you on delivery; ownership passes when payment has cleared.

7. Returns, refunds and warranty

Returns are free with a prepaid label within 30 days of delivery, and refunds are released to the original payment method, taking 7-10 business days to appear in the bank. The full step-by-step process is in the Returns & Refunds Policy. Manufacturing defects are covered under the Warranty Policy. Nothing in these terms removes your rights under applicable consumer law, which continue to apply in full.

8. Acceptable use of this website

Use this site lawfully and as intended: do not attempt to interfere with it, access it other than through a normal browser, copy its content for resale, or submit false order or contact information. We may block access where use is abusive or fraudulent. Product images on this site are illustrative placeholders in this build and must be replaced with real product photographs before launch; they are not to be relied on as the final product appearance until then.

9. Liability

We are liable for loss caused by our failure to deliver goods you have paid for, for goods that arrive damaged or faulty, and for death or personal injury caused by our negligence, without limit. Beyond that, our liability for any order is limited to the price paid for that order. We are not liable for loss caused by your misuse of a product, by using it outside its stated specification (for example, charging a device that needs more power than a charger is rated for), or by delays caused by a carrier or customs authority that are outside our control — although we will always help you chase a delayed parcel.

10. Governing law and changes

These terms are governed by the laws of the State of California, USA, and disputes are subject to the courts there, without removing any consumer rights you have in your home state. We may update these terms; the version in force when you ordered governs that order. Questions: support@upbright.com, (212) 586-7000 (Monday-Friday, 9am-6pm ET), 1335 Avenue of the Americas, New York, NY 10019, USA.