Privacy Policy

1. What we collect, and why we need it

We collect only what is needed to run this store and fulfil your order:

• Order details: your name, email address, phone number, shipping and billing addresses, and the items you order — needed to pack, ship and track your order, and to handle returns.
• Payment details: processed by Shopify's secure hosted checkout. We never see, store or log your full card number or security code. See the Payment Policy.
• Contact details: anything you send us by email, phone or the contact form — needed to answer you and to keep a record of what was agreed.
• Technical details: device, browser, IP address and pages visited, collected through cookies and basic analytics — needed to keep the site working and secure, and to understand which pages are used.

We do not collect health data, location tracking beyond the delivery address you give us, or any information about children. We do not buy customer lists.

2. How we use your information

Your information is used to: fulfil and deliver orders; provide tracking; process returns, refunds and warranty claims; answer enquiries; prevent fraud and keep the site secure; and meet tax and legal record-keeping duties. We do not use your order history to set different prices, and we do not sell your personal information.

Marketing emails, if we ever send them, are only sent where you have asked to receive them. Every marketing email carries an unsubscribe link, and unsubscribing does not affect order emails, which we must send to fulfil your order.

3. Who we share it with — carriers, Shopify, and nobody else by default

We share the minimum needed with:

• Shopify, which hosts checkout and payment processing and stores order records under its own privacy terms.
• FedEx and DHL Express, which receive your name, delivery address, phone number and parcel details so they can deliver and, if needed, contact you about delivery.
• Payment providers and banks, which receive the payment and refund details needed to move money — including, for a refund, releasing it to your original payment method so it appears in the bank in 7-10 business days.
• Legal authorities, only where the law requires it.

We do not share your information with advertisers, data brokers or any other third party for their own marketing. Carriers and Shopify may only use what we share to provide the service we asked them for.

4. Cookies and analytics

This static storefront uses a small number of cookies and local storage: a cart cookie (local storage) that remembers what is in your cart on this device, and basic analytics cookies that count page visits without identifying you by name. No advertising cookies are set by this site. You can block cookies in your browser; the site will still work, but your cart will not be remembered between visits.

5. How long we keep your information

Order records are kept for as long as tax and accounting law requires, and for as long as a return or warranty claim could still arise — normally 6 years from the order date. Contact emails are kept for 2 years after the conversation ends. Cart data stored in your own browser stays there until you clear it or it is overwritten. When retention ends, records are deleted or anonymised.

Refund records are kept with the order record, including the date a refund was released and the reference your bank needs to trace a credit that takes 7-10 business days to appear. Keeping that reference is how we can help if a refund has not appeared after 10 business days.

6. Your rights: access, correction, deletion

You can ask us to: send you a copy of the personal information we hold about you; correct an error in it; delete it where the law allows; or stop using it for marketing. Email support@upbright.com with the email address used for the order, and we will respond within 30 days. We may need to verify your identity before releasing order records, so that we do not send your details to someone else.

Deletion requests are honoured except where we must keep order or tax records by law — in that case we will explain what must be kept and for how long, and delete everything else.

7. Security

Checkout and payment happen on Shopify's secure hosted checkout over an encrypted connection; this site never handles card details. Access to order records is limited to the people who need it to fulfil orders and handle returns. No system is perfectly secure, and if we ever learn of a breach affecting your data, we will tell you promptly and explain what happened and what we have done.

8. Children

This store sells electronics accessories to adults and does not knowingly collect personal information from children under 13. If you believe a child has given us information, email us and we will delete it.

9. Changes to this policy

If this policy changes, the updated version is posted here with a new last-updated date, and material changes are summarised at the top of the page for 30 days. The version in force when you ordered governs that order. Questions: support@upbright.com, (212) 586-7000 (Monday-Friday, 9am-6pm ET), 1335 Avenue of the Americas, New York, NY 10019, USA. Refund timing questions are covered in section 3 above: refunds take 7-10 business days to appear in the bank after release.