Payment Policy

1. How payment works on this store

Payment is never taken on this website. You review your order here, then you are handed off to Shopify's secure hosted checkout, where you enter your payment details on Shopify's encrypted pages. This site never sees, stores or transmits your card number, security code or bank details. That separation is deliberate: it keeps your payment data inside a payment system built and audited for that purpose.

The checkout handoff uses a Shopify cart permalink. Your cart contents are carried over to Shopify checkout; prices, taxes and any delivery options are calculated and shown there before you pay, and you can still change or abandon the order at that point without being charged.

2. Payment methods accepted

Shopify checkout accepts the payment methods enabled for this store at the time you check out — typically major credit and debit cards, and any wallets Shopify offers for the store (such as Shop Pay, Apple Pay or Google Pay where enabled). The methods actually available are shown on the Shopify checkout page itself; if a method you expected is not listed there, it is not enabled for this store. We do not accept payment by bank transfer, cheque or cash on delivery.

3. Prices, taxes and currency

All prices on this site are in US dollars (USD). The price shown on a product page is the product price; taxes are calculated at Shopify checkout based on your delivery address and are shown separately before you pay. Shipping to US addresses is free and adds no charge at checkout. If a price is shown incorrectly due to an error, section 4 of the Terms of Service applies: we will tell you before dispatch and you may cancel for a full refund.

4. Authorisation, holds and failed payments

When you pay, your bank or card issuer may place a temporary authorisation hold for the order amount. If payment fails — for example, the card is declined or the bank requires extra verification — no order is created, no charge is completed, and the hold (if any) is released by your bank on its own timetable. We cannot release a bank hold ourselves. If you believe you were charged but received no order confirmation, email us with the date, amount and last four digits of the card, and we will check the Shopify payment record with you.

5. Refunds — method and timing, in full

Every refund from upbright — for a return, a cancellation, a damaged or incorrect item, or a pricing error — is released to the original payment method only. We cannot refund to a different card, a different bank account, or in cash, even if the original card has been replaced: in that case your bank routes the credit to the replacement card or account linked to it, and you should ask your bank directly if it does not appear.

Timing: once a return is accepted (see the Returns & Refunds Policy, section 5) or a cancellation is confirmed, we release the refund within 1 business day. It then takes 7-10 business days to appear in the bank or on the card statement. The 7-10 business day period is the bank or card issuer posting the credit, not a delay by us. If it has not appeared after 10 business days, email us with your order number and we will provide the refund reference your bank needs to trace it. No fee is deducted from any refund, and no restocking fee is charged.

6. Chargebacks and payment disputes

If you dispute a payment with your bank, please contact us first at support@upbright.com with your order number. Most payment problems — a missing refund credit, a duplicate charge, a parcel that tracking shows as undelivered — are resolved faster directly with us, because we can check the carrier and payment records immediately. A chargeback raised while a return or refund is already in progress can freeze the refund, so tell us a dispute is coming and we will coordinate the timing with you.

7. Security and fraud checks

Shopify applies fraud screening to checkout, and we may ask you to confirm order details before dispatch where a payment is flagged. We will never ask you for your full card number, security code or password by email or phone — if anyone does, do not provide it and tell us. Orders that cannot be verified may be cancelled and refunded under section 5 above, with refunds taking 7-10 business days to appear in the bank.