Shipping Policy

1. Free shipping in the United States — no minimum, no code

Every order ships free to addresses in the United States. There is no minimum order value, no promo code to enter, and no shipping charge added at checkout. The price you see on the product page is the price you pay for delivery in the US, before any applicable taxes shown at Shopify checkout.

Free shipping applies to the standard service for each order. It does not change the processing steps below, and it does not remove the need for a deliverable US address. If an address cannot be delivered to, section 8 explains what happens next.

2. Which carriers carry your order, and why

upbright ships small electronics accessories — chargers, hubs, cables, earbuds and stands — as tracked parcels. We use two carriers, chosen for the route, not by habit:

• FedEx for US domestic delivery: FedEx Home Delivery and FedEx Ground for standard orders, and FedEx 2Day where an expedited domestic service is selected at checkout.
• DHL Express for international delivery: DHL Express Worldwide, where international shipping is offered for an order.

Every parcel is tracked. Your tracking number is emailed as soon as the label is created, and the same number works on the carrier's own tracking page. If a carrier hands a parcel to a local partner for the final leg, the tracking page will show that handover — the number does not change.

3. Processing: what happens in the first 24 hours

Orders are processed within 24 hours, Monday to Friday, excluding US public holidays. Processing means: the order is checked, the items are picked and packed, the carrier label is created, and the parcel is handed to FedEx or DHL Express.

Step	When	What you receive
Order placed	Immediately	Order confirmation email with your order number
Processing	Within 24 hours, Mon–Fri	Packing and label creation — no email at this step
Shipped	Within 1–3 business days of ordering	Tracking email with carrier and tracking number
In transit	See section 4	Carrier tracking updates until delivery

Orders placed on a Saturday, Sunday or US public holiday are processed on the next business day. An order placed late on a Friday is therefore processed on Monday, and the 1–3 business day shipping window runs from the order date, not from the following Monday.

4. Delivery times, by service

Delivery times below run after the parcel leaves our facility. They are carrier estimates, not guarantees, and weather, carrier capacity and remote delivery locations can add time.

• FedEx Home Delivery / FedEx Ground (US standard): typically 2–5 business days after dispatch.
• FedEx 2Day (US expedited, where selected): typically 2 business days after dispatch.
• DHL Express Worldwide (international, where offered): typically 2–4 business days after dispatch, plus any customs processing in the destination country. Duties and taxes, if charged by the destination country, are the recipient's responsibility and are not included in the free US shipping offer.

If tracking has not updated for 3 business days, or the carrier estimate passes without delivery, contact us (see the contact box below) with your order number and tracking number. We will check the carrier record with you and, if the parcel is lost in transit, arrange a replacement or refund under section 9.

5. Tracking, delivery instructions and signature

Use the tracking link in your shipping email for the live status. FedEx and DHL Express both let you leave delivery instructions or redirect a parcel through their own tracking pages while it is in transit — use the carrier's tools for that, because once a parcel is with the carrier we cannot change its route from here.

Most upbright parcels do not require a signature and are left as the carrier's delivery record states. If a signature is required for a particular delivery, the carrier will note it in tracking and will leave a delivery attempt notice. Follow the carrier's instructions to collect or reschedule; we cannot release a parcel that the carrier is holding for signature.

6. Address changes, before and after dispatch

Before dispatch: we will correct the address on the label at no charge, and confirm the correction by email. After dispatch: the address can only be changed through the carrier. We will give you the tracking number and carrier contact route and help you request the change, but carrier address-change or rerouting fees, if the carrier charges them, are payable by the customer. A parcel sent to the wrong address because the address entered at checkout was wrong is not treated as a lost parcel until the carrier confirms it cannot be recovered.

7. International orders

International delivery, where offered, is by DHL Express Worldwide only. Delivery times in section 4 apply, plus customs processing. The recipient is responsible for any import duties, taxes or customs fees charged by the destination country, and for making sure the items are permitted for import. If a parcel is held by customs, the carrier will contact the recipient directly; please respond to the carrier promptly, and tell us if you need the commercial invoice or tracking details repeated.

Free shipping applies to US addresses only. International shipping charges, where they apply, are shown at checkout before payment and are not refunded if an order is returned for a change of mind (see the Returns & Refunds Policy).

8. Refused, undeliverable and unclaimed parcels

If a parcel is refused, cannot be delivered because the address is incomplete or inaccessible, or is unclaimed after the carrier's holding period, it is returned to us. When it arrives back, we will email you and ask whether you want it re-sent to a corrected address or refunded. Re-sending a returned parcel is charged at the carrier's re-delivery cost unless the failed delivery was our error. If you choose a refund, it is released to the original payment method and takes 7-10 business days to appear in the bank, counted from the date we accept the return of the parcel (see the Returns & Refunds Policy, section 7).

9. Damaged, missing or incorrect deliveries

Damaged on arrival: keep the parcel and all packaging, photograph the damage, and email us within 48 hours of delivery with your order number and the photos. Do not throw packaging away until we confirm — the carrier may need it for a claim. We will arrange a replacement or a full refund at no cost to you, including return shipping where a return is needed.

Tracking says delivered but you cannot find it: check with household members and neighbours, check safe places the carrier may have used, and wait until the end of the delivery day. If it is still missing, contact us within 7 days with your order number. We will investigate with FedEx or DHL Express and, if the parcel cannot be located, replace it or refund it.

Wrong item received: contact us within 7 days with your order number and a photo of what arrived. We will send the correct item and a free prepaid return label for the wrong one, or refund you in full — your choice.

10. Questions about shipping

Email support@upbright.com or call (212) 586-7000 (Monday-Friday, 9am-6pm ET). Include your order number and tracking number if you have them. For live parcel status, the carrier tracking page is always the fastest source; for anything the carrier cannot resolve, we will take it up with the carrier on your behalf.

These shipping terms are also reflected in the shipping settings that will be configured in Google Merchant Center before any feed is submitted: free shipping to the United States, 30-day free returns, and refunds in 7-10 business days. If the settings and this page ever disagree, tell us and we will correct the settings to match this page.