Warranty Policy

1. What the warranty covers

Every upbright product is warranted against manufacturing defects in materials and workmanship for 12 months from the date of delivery. A manufacturing defect means the product does not work as its specification states through no fault of yours — for example, a charger port that stops delivering power, a hub port that never worked, a cable that fails under normal use, or a stand hinge that breaks without misuse.

The warranty is in addition to the 30-day return right. A defect found within 30 days of delivery can be handled either as a return (full refund) or as a warranty claim (replacement) — whichever you prefer. After 30 days, defects are handled under this warranty.

2. What the warranty does not cover

• Damage from misuse, drops, water beyond the stated rating, or use outside the product's specification — for example, drawing more power than a charger or cable is rated for.
• Normal wear: cosmetic scuffs, cable braid wear from ordinary use, or battery capacity decline in a power bank over time.
• Damage caused by another device, a faulty power outlet, or unauthorised repair or modification.
• Screen protectors once fitted and removed, and earbud tips and other consumable parts.
• Products bought from a seller other than upbright, or without proof of purchase.

If a claim is not covered, we will explain why, with the evidence we relied on, and offer the paid repair or replacement options available at the time. Nothing in this warranty removes your rights under applicable consumer law.

3. How to make a warranty claim, step by step

4. Repair, replacement or refund

For an accepted warranty claim, the remedy is normally a replacement of the same product, dispatched by FedEx within 1–3 business days of acceptance, with free US shipping. If the same product is no longer available, we offer an equivalent product or a full refund — your choice.

A refund under warranty is released to the original payment method and takes 7-10 business days to appear in the bank after release, the same timing as return refunds. A replacement product carries the remainder of the original 12-month warranty, or 90 days from the replacement date, whichever is longer.

5. Looking after your product so the warranty holds

Use each product within its stated specification: check the wattage, port and compatibility tables on the product page and in the Compatibility Guide before connecting a device. Keep chargers and hubs dry and ventilated, do not bend cables sharply at the connector, and charge power banks with a charger rated for their input. Damage from use outside the specification is not a manufacturing defect, but if you are unsure whether a fault is covered, ask us — we would rather diagnose it with you than have you assume it is not covered.

6. Warranty contact and records

Keep your order confirmation email: it is your proof of purchase and the start date of the 12-month warranty. Warranty claims, questions about coverage, and requests for a refund reference (if a warranty refund has not appeared in the bank after 7-10 business days) all go to support@upbright.com or (212) 586-7000 (Monday-Friday, 9am-6pm ET), 1335 Avenue of the Americas, New York, NY 10019, USA.